F.A.Qs
Frequently asked questions
General information

WHAT MATERIALS WILL BE USED TO REPAIR MY ITEMS?

The materials used will depend on what needs to be fixed. You can be rest assured that no matter what repair we are making, we always use high quality materials from only the best manufactures.

HOW LONG WILL MY REPAIR TAKE?

That depends on what needs to be repaired. Typically we have repairs completed within three to seven working days but easier repair jobs would be completed sooner.

CAN I DROP OFF MY SHOES AND PAY FOR THE REPAIR WHEN I PICK THEM UP?

Yes. You can drop off your footwear and pay later. We want our store to be as convenient as possible. We value our customers and will do whatever it takes to keep you coming back for your footwear repair services.

CAN YOU REPAIR ANY BRAND OF SHOE OR BOOTS?

Yes. We are experienced professionals and can repair any brand or type of shoes or boots. If it’s torn, dirty, wore-out or damaged, we can fix it! No job is too big or small.

IF I HAVE MULTIPLE PAIRS OF SHOES AND BOOTS IN NEED OF SHOE REPAIR WILL I RECEIVE A DISCOUNT?

Yes. We will provide a discount when multiple pairs of footwear are brought in for repair. We like to reward our customers. Our return customers have learned that bringing in multiple pairs saves them time and money in the long run.

CAN YOU REPAIR AND RESOLE TENNIS SHOES?

Yes. Tennis shoes are expensive and new soles or repairs are common services we provide for our customers. Kids often wear out their tennis shoes prior to outgrowing them. We can resole and repair kids tennis shoes too.

IF THE ZIPPER IN A COAT, PURSE, BOOT, ETC. GETS OFF TRACK, WILL THE ZIPPER NEED TO BE REPLACED OR IS THERE AN ALTERNATIVE SOLUTION?

We would need to inspect the item before giving a definite answer but usually a replacement zipper is the better option. The main goal is to repair your item so you’ll have it functioning perfectly for years to come.

CAN I BUY ACCESSORIES IF I'M NOT REPAIRING ANY SHOES?

Yes. We encourage people to stop in and look around. We offer a wide range of cleaning supplies, accessories and everything necessary for keeping your footwear in tip-top shape.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash or credit cards for payment.

WHAT IF I AM DISSATISFIED WITH MY REPAIRED SHOES?

If you are unhappy for any reason with your shoe repair, please contact us we will do everything to make sure you are satisfied.

CAN YOU SHORTEN THE HEIGHT OF MY HEEL?

Yes, we can shorten it but the height of the cut will depend on the style of the shoes.

CAN YOU DO SOMETHING FOR MY SLIPPERY SHOES SOLES?

Yes. We can install protector to your soles. It will prevent you from slipping and it can prolong the life of your soles as well.

IS THERE A WAY TO STRETCH MY SHOES WHICH ARE A BIT SMALL FOR ME?

Yes. We can expand the width of your leather shoes and it takes about 24 hours to do it. It will be expanded up to 0.5 cm.

CAN YOU REPLACE THE SCREW HEELS OF MY STILETTO SHOES?

Yes, we can replace the screw heel of your stiletto shoes. We have different sizes readily available for your shoes.

CAN YOU CLEAN SHOES MADE OF SUEDE OR NUBUCK?

Yes

CAN YOU REPAIR THE WHEELS OF MY SUITCASE?

Yes, the best way to repair it is by replacing it. We can provide a strong wheel and install it firmly.

CAN YOU MAKE A NEW FOOTSTAND FOR MY SUITCASE WHICH IS STRONGER THAN A PLASTIC MATERIAL?

Yes. We can replace it with a better and stronger material. We are going to use a material made of leather and rubber. The combined characteristics of the materials can support the weight of your bag and make it stable for a longer period of time.

CAN YOU REPLACE THE LINING OF MY BAG?

Yes, we have variety of lining materials that you can choose from that can fit to your budget.

CAN YOU REPAIR THE ZIPPER OF MY BAG?

Yes, we can repair the zipper of your bag. We have variety of sizes and colours of zippers to choose from.

CAN YOU REPLACE THE STRAP OF MY BAG?

Yes, we can replace the strap poly canvas and leather straps.

CAN YOU PATCH MY BAG?

Yes, we can patch your bag just choose from the variety of materials to be used then leave the stitching and gluing to us.

CAN YOU SEW MY BAG?

Yes, bag sewing is one of our specialties. We can sew your bag with the thread of your choice.

CAN YOU REPAIR A CHIPPING OFF LEATHER?

No. Chipping off is an indication of expired synthetic or man-made leather and cannot be treated.